Guest Services Representative

Land Rover Charlotte

Durham, North Carolina, US
Guest services procedures
Answer incoming phone calls
Track customer traffic
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Walks around the showroom hourly to offer refreshments to guests and provides a warm, positive and happy environment for Guests, their children and fellow teammates.
  • Maintains CSI at or above Company standards and participates in required training, demonstrating the Company’s Core Values.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answer incoming phone calls
  • Track customer traffic
  • Maintain logs and records
  • Communicate with management and team
  • Provide refreshments to guests

Nice-to-have

  • Warm, positive and happy environment
  • Maintain clean and comfortable environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

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