Team Lead - Technical Support

Adyen

Tokyo, Japan
On-site
3+ years technical support team leadership
Strong problem-solving and process improvement skills
Fluency in japanese and english communication
Adyen is seeking a Team Lead for Technical Support based in Tokyo, Japan, to manage a motivated team that assists merchants with technical and operational challenges. The ideal candidate should possess at least three years of experience in developing technical support teams, strong problem-solving skills, and be proficient in both Japanese and English

Job Summary

  • Lead a highly motivated, merchant-focused team supporting Adyen's merchants across Japan and the broader APAC region.
  • Coach and mentor team members on technical problem-solving, stakeholder management, and career growth while defining clear goals.
  • Partner closely with Product, Engineering, Commercial, and Implementation teams to improve the overall merchant support experience.

Matching Summary

Match Score: 85

Adyen is seeking a Team Lead for Technical Support based in Tokyo, Japan, to manage a motivated team that assists merchants with technical and operational challenges. The ideal candidate should possess at least three years of experience in developing technical support teams, strong problem-solving skills, and be proficient in both Japanese and English.

Skills & Requirements

Must-have

  • 3+ years technical support team leadership
  • Strong problem-solving and process improvement skills
  • Fluency in Japanese and English communication

Nice-to-have

  • Affinity for internet technologies and APIs
  • Payments or Fintech industry experience
  • Experience with global distributed teams

Key Requirements

  • At least 3 years of experience developing technical support teams
  • Strong written and verbal communication skills in both Japanese and English

Work Rights

Not specified

Tailored Resume

Cover Letter