The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at OneOncology ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives
Job Summary
The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at OneOncology ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives.
This role supervises day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence.
The position ensures physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location, while driving a culture of customer service, continuous improvement, and operational excellence.
Matching Summary
The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at OneOncology ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives.