Tech Field Eng - Vitoria - Es

Unisys

Vitoria, Espírito Santo, Brazil
First level hardware and software support
Remote access, chat, or email support
Computer network configuration
Provide first-level support for hardware and software issues to users, utilizing remote access, chat, or email tools

Job Summary

  • Provide first-level support for hardware and software issues to users, utilizing remote access, chat, or email tools.
  • Manage IT assets from the client's inventory and configure/troubleshoot mobile devices, including app installation and Android configuration.
  • Identify and suggest improvements to the system and support process, while also developing materials to clarify user doubts.

Matching Summary

Provide first-level support for hardware and software issues to users, utilizing remote access, chat, or email tools.

Skills & Requirements

Must-have

  • First level hardware and software support
  • Remote access, chat, or email support
  • Computer network configuration
  • Mobile device configuration and troubleshooting
  • IT asset management

Nice-to-have

  • Suggest system and process improvements
  • Develop user support materials
  • Proactive user assistance

Key Requirements

  • High School Diploma required
  • Intermediate English proficiency
  • Intermediate OS knowledge
  • Intermediate Office Suite knowledge
  • Intermediate Networking knowledge
  • Intermediate Internet knowledge
  • Desktop and printer installation/maintenance knowledge
  • Software installation and configuration knowledge
  • Own vehicle for client visits
  • Short travel availability

Work Rights

Not specified

Tailored Resume

Cover Letter