Customer Success Manager - Robotics / Saas Hybrid Solutions​

Jabil

Remote, US
Base: $115,500 - $207,900; bonus/equity: short-ter...
Hybrid
5+ years customer success experience
Saas or retail/cpg sector background
Crm software expertise like salesforce
The role involves acting as a trusted advisor to strategic accounts within the retail sector to drive adoption of autonomous robotics and AI solutions

Job Summary

  • The role involves acting as a trusted advisor to strategic accounts within the retail sector to drive adoption of autonomous robotics and AI solutions.
  • Jabil offers a competitive benefits package including medical insurance, 401k match, employee stock purchase plan, and paid parental leave.
  • Candidates must possess strong analytical skills to monitor customer health, mitigate churn, and identify opportunities for account growth.

Matching Summary

The role involves acting as a trusted advisor to strategic accounts within the retail sector to drive adoption of autonomous robotics and AI solutions.

Salary

Base: $115,500 - $207,900; Bonus/Equity: Short-term incentive based on performance; Benefits: Medical, Dental, Vision, 401K Match, Stock Purchase Plan

Skills & Requirements

Must-have

  • 5+ years customer success experience
  • SaaS or Retail/CPG sector background
  • CRM software expertise like Salesforce
  • Strategic account relationship management
  • Data-driven problem-solving abilities

Nice-to-have

  • Startup-level innovation mindset
  • Cross-functional collaboration skills
  • Ability to influence at all levels
  • Travel availability up to 20 percent
  • Strong presentation and negotiation skills

Key Requirements

  • Bachelor's degree preferred
  • 5+ years in customer success or account management
  • Experience with complex technical requirements translation

Work Rights

Not specified

Tailored Resume

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