Lead Customer Service Representative

Divine Canine

Wescott Acres, SC, United States
$15.00ph doe + tips; not specified; full-time bene...
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Leading by example
Handling escalated client issues
Touring new clients
** Divine Canine is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort in South Carolina. The ideal candidate should be passionate about pets, have customer service experience, and excel in a fast-paced environment. **

Job Summary

  • We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
  • At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families.
  • You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes, and must be able to lift 40 lbs.

Matching Summary

Match Score: 75

** Divine Canine is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort in South Carolina. The ideal candidate should be passionate about pets, have customer service experience, and excel in a fast-paced environment. **

Salary

$15.00/hour DOE + tips; Not specified; Full-time benefits

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • supporting team members

Nice-to-have

  • pet-obsessed professionals
  • creative innovation
  • revolutionizing the pet industry
  • part host, part handler, part operations wizard
  • 100% pet-passionate
  • juggling multiple tasks
  • stepping up and leading by example
  • keeping things moving
  • community that lives to elevate the love
  • make pets feel at home and humans feel at ease
  • people-person, pet-person, team-person
  • leading with patience and presence
  • cool under pressure

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required

Work Rights

Not specified

Tailored Resume

Cover Letter