Customer service functions of a wagering organisation
Intercom or alternative (admin level)
Work under pressure
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email
Job Summary
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email.
The company offers a remote-friendly work environment with national office hubs and sponsored flights, a minimum of five weeks paid annual leave, paid parental leave, and wellness support through the Sonder app.
This role requires flexibility to work a rotating roster, including weekdays, weekends, and public holidays, with shifts scheduled across a 7-day week.
Matching Summary
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email.
Salary
$72,000 + Super + Benefits
Skills & Requirements
Must-have
Customer Service functions of a wagering organisation
Intercom or alternative (Admin level)
work under pressure
problem solving
support customers via all channels
Nice-to-have
Dabbler's attitude
team player
collaborative working styles
think differently
prioritise self-care
Key Requirements
Experience in the gaming and wagering industry
Experience in a Customer Service focused role in a call centre environment
Advanced knowledge of Intercom or alternative (Admin level)