Per Diem Acute Patient Access Services Representative
Banner Medical Group
Mesa, Arizona, US
Customer service skills
Insurance knowledge
Clerical work
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment
Job Summary
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment.
Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.
Matching Summary
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment.
Skills & Requirements
Must-have
Customer service skills
Insurance knowledge
Clerical work
Patient registration
Collecting payments
Nice-to-have
Positive patient experience
Adaptable
Critical thinking
Independent decision making
Key Requirements
High school diploma/GED
Customer service skills or knowledge of patient financial services
Ability to manage multiple tasks
Work independently and collaboratively
Strong interpersonal, oral, and written communication skills
Strong knowledge in common office software
Arizona Fingerprint Clearance Card (for specific locations)