Manager, Customer Journey Design & Management

Affin Bank

Menara Affin, Malaysia
Customer journey strategy development
Team leadership and development
Cross-functional collaboration
Join Affin Bank and make a difference in customer experience

Job Summary

  • Join Affin Bank and make a difference in customer experience.
  • Lead a team dedicated to optimizing customer journeys across all channels.
  • Foster a culture of experimentation and collaboration within the organization.

Matching Summary

Join Affin Bank and make a difference in customer experience.

Skills & Requirements

Must-have

  • Customer journey strategy development
  • Team leadership and development
  • Cross-functional collaboration

Nice-to-have

  • Culture of innovation
  • Continuous improvement mindset
  • Design thinking methodologies

Key Requirements

  • Experience in customer journey design
  • Strong analytical skills
  • Proven leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter