Officer, Customer Relations

Inokom Corporation

Selangor, Malaysia
Manage loaner car arrangements
Prepare tribunal and legal documentation
Respond to critical customer cases
Attend complaints for model under care and manage loaner car arrangement to customer

Job Summary

  • Attend complaints for model under care and manage loaner car arrangement to customer.
  • Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
  • Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff.

Matching Summary

Attend complaints for model under care and manage loaner car arrangement to customer.

Skills & Requirements

Must-have

  • Manage loaner car arrangements
  • Prepare tribunal and legal documentation
  • Respond to critical customer cases
  • Monitor reporting systems
  • Strong English and Bahasa Malaysia skills

Nice-to-have

  • Customer service experience in call centre
  • Face-to-face customer interaction
  • Knowledge of CRM systems
  • Familiarity with Case Management Systems

Key Requirements

  • Minimum Degree Holder in Business
  • Minimum 3 years' experience in Customer Services
  • Excellent/moderate User for Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter