Lead Veterinary Customer Service Representative

Lazy 3 Animal Care

Wakefield, RI, United States
$22-$25ph based on experience; benefits: health, d...
Exceptional client service
Manage appointment scheduling
Oversee client billing
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Manage appointment scheduling, check-ins, check-outs, client billing, and payment processing efficiently.
  • At AmeriVet, we’re committed to your growth, development, well-being, and success, offering tailored development programs and competitive benefits.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr based on experience; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Exceptional client service
  • Manage appointment scheduling
  • Oversee client billing
  • Troubleshoot scheduling conflicts
  • Veterinary software systems competency
  • Handle escalated client concerns

Nice-to-have

  • Supportive team culture
  • Professional growth opportunities
  • Compassionate and patient demeanor

Key Requirements

  • 2+ years veterinary reception experience
  • Leadership experience preferred
  • Knowledge of veterinary terminology
  • Strong multitasking abilities
  • Excellent communication skills
  • Competency with veterinary software

Work Rights

Not specified

Tailored Resume

Cover Letter