Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Strong technical background and acumen
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess strong technical acumen to leverage Workday's architecture and ensure business objectives align with system reliability.
  • Workday offers a culture rooted in integrity and empathy, providing tools to grow and support for long-term career development.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Strong technical background and acumen
  • Experience with C-level stakeholder engagement
  • Fluent spoken and written English

Nice-to-have

  • Fluent in German, French, or Spanish
  • Background in HR, Payroll, or Financials
  • Proven issue resolution and escalation skills
  • Collaborative team player with cross-functional skills
  • Ability to navigate high-stress situations

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support, customer success, or consulting
  • 5+ years implementing or managing complex SaaS solutions
  • Experience with large enterprise accounts
  • History of successful executive-level escalation management

Work Rights

Not specified

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