Must-have

• end-to-end delivery of data products
• manage data management expertise
• leadership and vision to the team
• comply with Good Clinical Practices
• primary point of contact for customer
• provide technical guidance to DTLs
• manage data-delivery and analytical reporting
• maintain strong customer relationships
• ensure open communications with customers
• provide training and development
• establish strong communications with stakeholders
• manage data-delivery platform development
• serve as escalation point for issues
• ensure appropriate resources are assigned
• implement proactive quality management
• manage service performance
• identify root causes of issues
• continuously look for opportunities to improve
• timely follow-up and resolution of compliance
• serve as Subject Matter Expert
• provide leadership and expertise
• train and mentor junior DTL staff
• maintain internal tracking databases
• contribute to SOW/budget management
• identify out of scope tasks
• assess feasibility of data-delivery features
• support RFP process
• bring process improvements and solutions
• lead a focus team
• communicate lessons learned
• manage development and implementation of new technologies
• present at professional conferences
• provide review and expert opinion
• demonstrated expert data management skills
• advanced knowledge of data management process
• knowledge of medical data in clinical trial
• knowledge of industry-standard data specifications
• knowledge of operating procedures and work instructions
• knowledge of Good Clinical Practices
• excellent communication and interpersonal skills
• excellent organizational and problem-solving skills
• excellent project management skills
• ability to work independently
• comprehensive understanding of clinical drug development
• ability to establish and maintain relationships

Nice-to-have

• Master's degree in healthcare informatics
• experience in data science
• extensive knowledge in DM processes
• knowledge of therapeutic area
• knowledge of external data vendor reconciliation
• knowledge of management of laboratory data
• knowledge of new technology
• knowledge of healthcare provider/payee context
• knowledge of government agency contexts
• knowledge of CDISC/SDTM
• knowledge of HL7/FHIR
• teamwork skills
• leadership in a specific CDM task or technology
• product owner for data-delivery/reporting products
• coordinate work of more junior DTL staff
• participate in pricing discussions
• serve as Project Manager for single service projects
• lead a global or local best practice team
• publish articles in professional journals
• develop, revise, and maintain core operating procedures