Customer Support Representative Ii

HITACHI HIGH-TECH AMERICA, INC.

Dallas, Texas, United States
Base: $17.10 - $23.51 ph; bonus/equity: not specif...
50% onsite
Customer interaction and order processing
Manage salesforce service queue
Process credit card payments
The Customer Support Representative II will perform a variety of administrative tasks with extensive customer interaction and order processing

Job Summary

  • The Customer Support Representative II will perform a variety of administrative tasks with extensive customer interaction and order processing.
  • Responsibilities include acting as the first point of contact for customers, managing the service queue, processing payments, and resolving customer issues.
  • This hybrid role requires 3 days onsite in Dallas, TX, and offers an expected pay range of $17.10 - $23.51 per hour.

Matching Summary

The Customer Support Representative II will perform a variety of administrative tasks with extensive customer interaction and order processing.

Salary

Base: $17.10 - $23.51 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer interaction and order processing
  • Manage SalesForce Service queue
  • Process credit card payments
  • Resolve customer issues within 48 hours
  • Proficient in Microsoft Outlook, Excel, Word

Nice-to-have

  • Creative problem-solving skills
  • Positive and professional attitude
  • Collaborative team player

Key Requirements

  • High School Diploma or equivalent
  • Min 2 years experience in operations or customer support
  • Familiar with CRM/ERP - SalesForce/SAP

Work Rights

Not specified

Tailored Resume

Cover Letter