Senior Digital Product Manager - Operational Excellence

J&J FAMILY OF COMPANIES

Bogotá, Colombia
Hybrid (based in bogotá, colombia or paranaque, philippines)
8+ years product management experience
Genesys platform ownership
Servicenow platform expertise
Johnson & Johnson is seeking a Senior Digital Product Manager for its Service Excellence team, focusing on enhancing customer interactions through digital product management. The ideal candidate should have extensive experience in product management, particularly in user experience and digital transformation, while fostering a culture of diversity and inclusion

Job Summary

  • The Senior Digital Product Manager will lead a team to realize maximum value in customer interactions through scalable, cross-functional service capabilities.
  • This role focuses on defining the strategy for the omnichannel suite of products including objectives, success metrics, and capability roadmaps for Genesys and AskGS ServiceNow platforms.
  • Johnson & Johnson fosters a culture of inclusion and belonging where diverse perspectives accelerate innovation to solve the world's most pressing healthcare challenges.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Senior Digital Product Manager for its Service Excellence team, focusing on enhancing customer interactions through digital product management. The ideal candidate should have extensive experience in product management, particularly in user experience and digital transformation, while fostering a culture of diversity and inclusion.

Skills & Requirements

Must-have

  • 8+ years product management experience
  • Genesys platform ownership
  • ServiceNow platform expertise
  • Omnichannel interaction strategy
  • Cross-functional team leadership
  • User story grooming and backlog management

Nice-to-have

  • Generative AI thought leadership
  • CCXP certification preferred
  • UX design wireframing skills
  • Influence in matrixed organizations
  • Voice of Customer activity execution

Key Requirements

  • Bachelor's degree in Business, Technology, or Experience Design
  • Minimum 8 years in product management or user experience
  • Prior experience as Product Owner, Scrum Master, or Program Manager
  • Proven ability to manage deliverables on time and within budget

Work Rights

Not specified

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