Remote Customer Support Representative – Healthcare Technology (veterans Focus)

Medtronic

Base: $21ph; bonus/equity: target of 5% annual bon...
Fully remote
Tier 1 customer facing role
Respond to customer inquiries via telephone and chat
Troubleshoot customer concerns and issues
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts

Job Summary

  • This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
  • You will deliver timely, accurate support that helps ensure care is not disrupted.
  • Medtronic offers a competitive Salary and flexible Benefits Package.

Matching Summary

This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

Salary

Base: $21/hour; Bonus/Equity: Target of 5% annual bonus; Benefits: Comprehensive benefits plan, 4 weeks PTO, 10 holidays, 401(k) match, paid family leave, subsidized degree programs

Skills & Requirements

Must-have

  • Tier 1 customer facing role
  • Respond to customer inquiries via telephone and chat
  • Troubleshoot customer concerns and issues
  • Document customer interactions accurately
  • Utilize internal knowledge bases

Nice-to-have

  • Passion for serving veterans
  • Contribute to meaningful impact
  • Comfort handling high-volume phone interactions
  • Communicate with clinical and non-clinical audiences

Key Requirements

  • Minimum of 4 years of relevant work experience
  • Prior help desk, technical support, or product support experience
  • Ability to complete VA background clearance

Work Rights

Unrestricted US work authorization required for roles below Principal level

Tailored Resume

Cover Letter