Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems
Job Summary
Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems.
Installs Philips Health Systems equipment according to quality and installation time standards and performs planned and corrective maintenance within scheduled times.
Supports contract renewals and provides feedback and recommendations to management based on customer visits and needs.
Matching Summary
Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems.
Skills & Requirements
Must-have
Technical support for system equipment
Installation and planned maintenance
Customer service orientation
Stakeholder management skills
Reporting and documentation
Nice-to-have
Relationship building with vendors
Communication in Bahasa Indonesia and English
Engagement with senior management
Key Requirements
Bachelor's degree in Electronical Engineering or Physics Engineering
Minimum 3 years related work experience as Field Service Engineer