BANAMEX // Distrito Zacatecas // Volante Foráneo Loreto, Zac

Citigroup

Loreto, Zacatecas, Mexico
On-site
2 to 4 years relevant experience
Customer service or call center background
Relationship building with internal and external clients
Citigroup is seeking a Service and Sales Specialist for their Loreto, Zacatecas location. The role involves customer service responsibilities, including resolving inquiries, processing transactions, and identifying sales opportunities

Job Summary

  • The role is responsible for resolving customer inquiries via phone and email while identifying cross-selling opportunities.
  • Employees will assist vendors with transaction processing using POS terminals, IVR systems, and VeriFone devices.
  • The position requires evaluating commercial risk and ensuring compliance with all laws and company policies.

Matching Summary

Match Score: 70

Citigroup is seeking a Service and Sales Specialist for their Loreto, Zacatecas location. The role involves customer service responsibilities, including resolving inquiries, processing transactions, and identifying sales opportunities.

Skills & Requirements

Must-have

  • 2 to 4 years relevant experience
  • Customer service or call center background
  • Relationship building with internal and external clients
  • Point of Sale terminal operation
  • Interactive Voice Response system usage

Nice-to-have

  • Retail commerce experience preferred
  • Strong ethical judgment in business decisions
  • Ability to work in a global team environment
  • Experience with credit application processes

Key Requirements

  • High school diploma or equivalent required
  • 2 to 4 years of relevant experience
  • Experience in customer service centers or retail

Work Rights

Not specified

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