Globallink Platform Support-team Lead

STATE STREET

Not specified in the job description.
6 to 8 years financial industry experience
Fx and fi platform support expertise
Sql database and power bi proficiency
State Street is seeking a GlobalLink Platform Support-Team Lead to oversee client support for their electronic trading platforms, focusing on problem resolution and user management. The role requires strong communication skills and experience in financial services, particularly in foreign exchange and fixed income platforms

Job Summary

  • The role serves as the centralised Level-1 client support hub for State Street's GlobalLink suite of electronic trading platforms.
  • Responsibilities include diagnosing platform issues, managing user access, resolving trade-related events, and escalating complex problems to Level 2 support.
  • State Street offers a competitive benefits package, flexible work programs, and inclusive development opportunities for its diverse workforce.

Matching Summary

Match Score: 85

State Street is seeking a GlobalLink Platform Support-Team Lead to oversee client support for their electronic trading platforms, focusing on problem resolution and user management. The role requires strong communication skills and experience in financial services, particularly in foreign exchange and fixed income platforms.

Skills & Requirements

Must-have

  • 6 to 8 years financial industry experience
  • FX and FI platform support expertise
  • SQL database and Power BI proficiency
  • Advanced Excel skills with VLookups
  • Rotational shift availability for global zones

Nice-to-have

  • Strong critical thinking abilities
  • Excellent telephone etiquette
  • Experience with System Integration Testing
  • Ability to work under high pressure
  • API connection management knowledge

Key Requirements

  • 6 to 8 years experience in financial industry
  • Hands-on SQL, Power BI, and Excel skills
  • Rotational shifts covering US, EMEA, and APAC

Work Rights

Not specified

Tailored Resume

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