Service Desk Admin Officer

Lifeblood

Melbourne, Victoria, Australia
Base: 63-68k aud; bonus/equity: not specified; ben...
On-site
1st and 2nd level ict support
It service management suite
Knowledge of ms exchange and microsoft products
You will be responsible for providing 1st and 2nd level ICT support to all Lifeblood staff while delivering a great customer experience

Job Summary

  • You will be responsible for providing 1st and 2nd level ICT support to all Lifeblood staff while delivering a great customer experience.
  • This is a permanent full-time opportunity with a hybrid work model rotating between working from home and the West Melbourne office.
  • Lifeblood supports employee wellbeing with benefits including additional annual leave purchase, salary packaging options, paid parental leave, and a 24/7 employee assistance program.

Matching Summary

You will be responsible for providing 1st and 2nd level ICT support to all Lifeblood staff while delivering a great customer experience.

Salary

Base: 63-68k AUD; Bonus/Equity: Not specified; Benefits: Superannuation, salary packaging, paid parental leave, employee assistance program

Skills & Requirements

Must-have

  • 1st and 2nd level ICT support
  • IT Service Management suite
  • Knowledge of MS Exchange and Microsoft products
  • Understanding of service desk function
  • Call management systems
  • Customer service skills
  • Hybrid work model

Nice-to-have

  • Passion for technology
  • Collaborative team player
  • Initiative to solve customer challenges
  • Ongoing training and support
  • Employee wellbeing focus
  • Diversity and inclusion support

Key Requirements

  • Recent ICT graduate
  • Full-time availability Monday to Friday
  • Ability to work rotating shift times
  • Must apply online
  • Background checks required

Work Rights

Not specified

Tailored Resume

Cover Letter