Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures
Job Summary
Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures.
Monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc., as required and ensures appropriate communication for resolution according to procedures.
Participates in providing direction, guidance and mentors student staff; days may vary and are subject to change as dictated by operational need.
Matching Summary
Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures.
Salary
$16.65 - $21.77
Skills & Requirements
Must-have
excellent customer service
resolve requests
monitor facility controls and alarms
input service requests into data systems
Nice-to-have
experience in facilities management
experience in a customer call center
excellent written and oral communication skills
experience using Microsoft office
Key Requirements
One year experience in customer service or communications
6 mos. experience in operation of computer
3 mos. experience in information research & analysis