Ai Forward Deployed Engineer Emea

Genesys

Not specified
8-12 years ai implementation experience
5+ years cx/ccaas platform expertise
Agentic ai systems production deployment
Genesys is seeking an AI Forward Deployed Engineer for the EMEA region, responsible for bridging customer ambitions with AI solutions that enhance customer experiences. The ideal candidate will have extensive experience in AI implementation, customer experience platforms, and strong analytical skills to drive measurable results

Job Summary

  • This role serves as the strategic bridge between customer ambition and successful AI transformation across the EMEA region.
  • You will partner with Genesys CX Advisors to design reference architectures and operationalize AI solutions that drive measurable business improvements.
  • The position requires building automated evaluation pipelines and applying knowledge engineering methods to optimize knowledge bases for AI consumption.

Matching Summary

Match Score: 85

Genesys is seeking an AI Forward Deployed Engineer for the EMEA region, responsible for bridging customer ambitions with AI solutions that enhance customer experiences. The ideal candidate will have extensive experience in AI implementation, customer experience platforms, and strong analytical skills to drive measurable results.

Skills & Requirements

Must-have

  • 8-12 years AI implementation experience
  • 5+ years CX/CCaaS platform expertise
  • Agentic AI systems production deployment
  • Genesys Cloud AI Studio proficiency
  • Python and SQL data analysis skills
  • RAG pipeline and knowledge engineering

Nice-to-have

  • Multilingual communication ability EMEA
  • Experience in Financial Services or Healthcare
  • Mentoring technical peers and teams
  • Strong stakeholder engagement skills
  • Cloud infrastructure cost management

Key Requirements

  • Bachelor's degree (Master's preferred) in CS or related field
  • 8-12 years combined experience in AI or CX consulting
  • At least 5 years implementing CX, CRM, or AI orchestration platforms
  • Hands-on experience with LLM-powered agents in production

Work Rights

Not specified

Tailored Resume

Cover Letter