Equipment Service Support Representative

Ultradent Products Inc.

Answer inbound and outbound calls
Manage repairs and returns
Accurately document and track work
Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries

Job Summary

  • Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries.
  • Guide customers on service expectations and next steps, and manage repairs and returns, working with vendors as needed.
  • Identify opportunities to improve processes and how we operate, partnering with cross-functional teams to solve problems and support customers.

Matching Summary

Answer inbound and outbound calls, emails, and tickets related to equipment repairs, technical questions, and customer inquiries.

Skills & Requirements

Must-have

  • Answer inbound and outbound calls
  • Manage repairs and returns
  • Accurately document and track work
  • Work across multiple systems
  • Fast-paced environment

Nice-to-have

  • Positive attitude and ability to work well
  • Comfortable with change and shifting priorities
  • Self-motivated and able to take ownership
  • Global culture where differences are embraced

Key Requirements

  • Strong attendance and dependability
  • Strong attention to detail
  • Ability to type quickly and accurately
  • Ability to manage multiple priorities
  • Clear, professional communication
  • Solid problem-solving and critical thinking skills

Work Rights

Not specified

Tailored Resume

Cover Letter