Customer Success Onboarding Manager

Brightmine

New York, NY, United States
Base: $53,300 - $88,800; bonus/equity: not specifi...
Customer onboarding and implementation
Deliver customized implementation plans
Gather and document client requirements
The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers

Job Summary

  • The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers.
  • Deliver seamless onboarding experiences by executing customized implementation plans aligned to customer priorities across the Brightmine product portfolio.
  • We offer comprehensive health benefits, retirement plans, wellness programs, and various paid leave options.

Matching Summary

The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers.

Salary

Base: $53,300 - $88,800; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, wellness, and leave programs

Skills & Requirements

Must-have

  • Customer onboarding and implementation
  • Deliver customized implementation plans
  • Gather and document client requirements
  • Manage onboarding and implementation timelines
  • Troubleshoot customer issues
  • Maintain accurate customer records

Nice-to-have

  • People-oriented mindset
  • Commercial awareness
  • Adapt to changing priorities
  • Proactive team player
  • Operate autonomously in agile environment

Key Requirements

  • Proven experience delivering high-quality customer service
  • Experience implementing and onboarding customized products
  • Ability to meet deadlines and service level agreements
  • Strong interpersonal and listening skills
  • Excellent time management skills
  • Analytical problem-solving skills
  • Proven ability to build and maintain strong relationships

Work Rights

Not specified

Tailored Resume

Cover Letter