L1 Application Support

ENCORA TECHNOLOGIES PTE. LTD.

Singapore
1-3 years experience in application monitoring
Core banking platform knowledge
Incident triage and ticket prioritization
The role involves performing initial triage of incidents and service requests for Core Banking platforms

Job Summary

  • The role involves performing initial triage of incidents and service requests for Core Banking platforms.
  • Candidates will provide first-level resolution for known issues using SOPs and the knowledge base.
  • The position requires maintaining system documentation and ensuring adherence to SLAs and incident response timelines.

Matching Summary

Match Score: 85

The role involves performing initial triage of incidents and service requests for Core Banking platforms.

Skills & Requirements

Must-have

  • 1-3 years experience in application monitoring
  • Core Banking platform knowledge
  • Incident triage and ticket prioritization

Nice-to-have

  • Strong communication with stakeholders
  • Knowledge base article creation skills
  • Adherence to SLA timelines

Key Requirements

  • 1-3 years of experience
  • Experience with batch jobs and system alerts

Work Rights

Not specified

Tailored Resume

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