Officer - Voice Support

Almosafer Travel & Tourism Co

On-site
Excellent command of english
After-sales booking support
Multi-channel communication handling
Almosafer Travel & Tourism Co is seeking an Officer - Voice Support to provide exceptional customer service through various communication channels, focusing on after-sales support for travel services. Ideal candidates should have strong English communication skills, some customer service experience, and a tourism background, with an emphasis on interpersonal and problem-solving abilities

Job Summary

  • The role involves providing exceptional after-sales support for flight, hotel, and travel-related services across voice and non-voice channels.
  • Candidates must maintain up-to-date knowledge of company products and policies to accurately address customer inquiries and resolve complaints.
  • Almosafer offers a purpose-led workplace with ongoing learning opportunities and a community built on trust and shared momentum.

Matching Summary

Match Score: 85

Almosafer Travel & Tourism Co is seeking an Officer - Voice Support to provide exceptional customer service through various communication channels, focusing on after-sales support for travel services. Ideal candidates should have strong English communication skills, some customer service experience, and a tourism background, with an emphasis on interpersonal and problem-solving abilities.

Skills & Requirements

Must-have

  • Excellent command of English
  • After-sales booking support
  • Multi-channel communication handling
  • CRM and GDS platform usage
  • Reservation modification skills

Nice-to-have

  • GDS experience Amadeus or Galileo
  • Tourism background preferred
  • Previous customer service experience
  • Negotiation and problem-solving skills
  • Collaboration with Risk Management team

Key Requirements

  • Maximum age 32 years old
  • Graduate degree required
  • English language proficiency

Work Rights

Not specified

Tailored Resume

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