Member Experience Manager

EōS Fitness

Salt Lake City, UT, US
Hourly: $15 - $17 usd; benefits: group health, den...
On-site
Proven customer service leadership experience
Front-line team management skills
Billing issue resolution expertise
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $15 - $17 USD; Benefits: Group Health, dental, vision, 401(k) matching; Perks: Free membership, daily pay access

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Front-line team management skills
  • Billing issue resolution expertise
  • Member retention strategy execution
  • Facility cleanliness and safety monitoring

Nice-to-have

  • Fitness industry operational knowledge
  • Social media reputation management
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability
  • Microsoft Office Suite proficiency

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training
  • Pass background check successfully
  • Ability to lift more than 40 lbs routinely
  • Experience in fitness or hospitality preferred

Work Rights

Not specified

Tailored Resume

Cover Letter