[innovative Medicine] Digital Channel Operation Lead, Platform & Channels, Customer Experience Dept., Commercial Excellence

J&J FAMILY OF COMPANIES

Chiyoda, Tokyo, Japan
Hybrid
Digital channel and platform operation
Experience with crm and marketing automation tools
Data analysis using tools like google analytics
Johnson & Johnson is seeking a Digital Channel Operation Lead for its Innovative Medicine sector in Tokyo, Japan. The role focuses on enhancing digital platforms and channels to improve customer experience, requiring strong project management, communication, and analytical skills

Job Summary

  • The Digital Channel Operation Lead is responsible for enhancing customer experience by managing platforms such as JanssenPro and VeevaCRM and digital channels including JOM and SFMC.
  • This role involves collaborating with multiple internal and external stakeholders to develop and promote owned digital channels aligned with business objectives.
  • The position requires driving digital initiatives in line with Johnson & Johnson Innovative Medicine’s omnichannel strategy and measuring their impact through robust KPIs.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Digital Channel Operation Lead for its Innovative Medicine sector in Tokyo, Japan. The role focuses on enhancing digital platforms and channels to improve customer experience, requiring strong project management, communication, and analytical skills.

Skills & Requirements

Must-have

  • Digital channel and platform operation
  • Experience with CRM and marketing automation tools
  • Data analysis using tools like Google Analytics
  • Managing cross-functional teams
  • Compliance with pharmaceutical promotional guidelines
  • Business-level English proficiency

Nice-to-have

  • Knowledge of HTML/CSS
  • Presentation and stakeholder communication skills
  • Project management and prioritization abilities
  • Innovation and continuous improvement mindset

Key Requirements

  • Basic knowledge of pharmaceutical or healthcare industry
  • Experience managing digital marketing channels
  • Ability to set KPIs and monitor digital performance
  • Business-level English proficiency

Work Rights

Not specified

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