Customer Operations Manager - Flight Hour Services H/f

Airbus Colombia SAS

Not specified; benefits: private healthcare, life ...
Contract operational performance management
Customer interface and satisfaction management
Key performance indicator reporting
The role is responsible for the overall operational performance of Flight Hour Services contracts both internally and towards the customer

Job Summary

  • The role is responsible for the overall operational performance of Flight Hour Services contracts both internally and towards the customer.
  • The jobholder must ensure adherence to contract service levels by consistently reporting Key Performance Indicators on operational, quality, and cost performance.
  • Benefits include private healthcare covering official partners and children up to 25 years old, life insurance, a Christmas bonus, and an ESOP plan.

Matching Summary

The role is responsible for the overall operational performance of Flight Hour Services contracts both internally and towards the customer.

Salary

Not specified; Benefits: Private Healthcare, Life Insurance, Christmas Bonus, Language Tuition, Success Sharing, ESOP Plan

Skills & Requirements

Must-have

  • Contract operational performance management
  • Customer interface and satisfaction management
  • Key Performance Indicator reporting
  • Supply chain issue resolution
  • Retrofit program implementation coordination
  • Program Management Review participation
  • Continuous improvement action plans

Nice-to-have

  • Agile and non-Agile work stream management
  • Multifunction team collaboration skills
  • Root cause analysis capabilities
  • Strategic planning abilities
  • Stakeholder engagement expertise

Key Requirements

  • Professional experience level required
  • Awareness of compliance risks
  • Commitment to act with integrity

Work Rights

Not specified

Tailored Resume

Cover Letter