Unisys is seeking a Service Desk Team Lead to provide Tier 1 and Tier 2 support while troubleshooting complex technical issues related to hardware, software, and network connectivity. The ideal candidate will have 2-4 years of relevant experience and possess strong problem-solving skills. This fully remote position emphasizes communication and collaboration within a diverse and inclusive environment
Job Summary
This role provides Tier 1 and Tier 2 support while troubleshooting and resolving complex hardware, software, and network issues.
The successful candidate will identify root causes of problems, take responsibility for timely solutions, and escalate unusual issues to higher levels.
You will support L1 and L2 agents in day-to-day questions related to client incidents, requests, and queries using strong analytical skills.
Matching Summary
Match Score: 85
Unisys is seeking a Service Desk Team Lead to provide Tier 1 and Tier 2 support while troubleshooting complex technical issues related to hardware, software, and network connectivity. The ideal candidate will have 2-4 years of relevant experience and possess strong problem-solving skills. This fully remote position emphasizes communication and collaboration within a diverse and inclusive environment.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support experience
Hardware and software maintenance
Network connectivity troubleshooting
Root cause analysis skills
Voice communications support
Nice-to-have
Strong analytical problem solving
Effective communication with users
Experience with COTS applications
Client proprietary system knowledge
Key Requirements
High School Diploma or GED required
2-4 years' experience in area of responsibility
Technical certification or Associate Degree may be required