Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $160,700 usd depending on location...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while acting as a liaison for regional leaders.
  • Workday offers a flexible work approach requiring at least half of the time in-office or in the field, along with competitive compensation including bonuses and stock grants.

Matching Summary

The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas.

Salary

Base: $95,200 - $160,700 USD depending on location; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Project management certification preferred (PMP, Agile, SAFe)
  • Experience translating business needs into roadmaps and delivery plans

Work Rights

Not specified

Tailored Resume

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