Guest Experience Manager (saudi National)

FAENA Movement

Red Sea, Saudi Arabia
On-site
1-2 years luxury hotel experience
Fluent english and arabic speaking
Forbes or lqa service standards knowledge
FAENA Movement is seeking a Guest Experience Manager to enhance the guest journey at their new location in Red Sea, Saudi Arabia. The role requires a focus on exceptional service and personalized guest experiences, aligned with the company's commitment to creativity and hospitality

Job Summary

  • The role serves as the custodian of the end-to-end guest journey, shaping every touchpoint from pre-arrival to post-departure into a seamless, emotionally engaging experience.
  • The successful candidate will champion Forbes standards, lead daily briefings, and act as the primary escalation point for guest concerns with swift and empathetic service recovery.
  • This position requires a visible leader who inspires front-line teams to deliver intuitive service while maintaining accurate guest profiles and analyzing feedback trends for continuous improvement.

Matching Summary

Match Score: 85

FAENA Movement is seeking a Guest Experience Manager to enhance the guest journey at their new location in Red Sea, Saudi Arabia. The role requires a focus on exceptional service and personalized guest experiences, aligned with the company's commitment to creativity and hospitality.

Skills & Requirements

Must-have

  • 1-2 years luxury hotel experience
  • Fluent English and Arabic speaking
  • Forbes or LQA service standards knowledge

Nice-to-have

  • Opera system proficiency
  • VIP guest personalization skills
  • Emotional engagement leadership style

Key Requirements

  • 1–2 years in Guest Relations, Butler Service, or Front Office leadership
  • Diploma or degree in Hospitality Management preferred
  • Must speak fluent English and Arabic

Work Rights

Saudi National required

Tailored Resume

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