Senior Manager, It Service Management

813

Base salary not specified; cash-based incentive pr...
Not specified
10+ years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management to govern ITSM practices aligned with ITIL best practices. The ideal candidate will have extensive experience in IT operations, governance, and compliance, alongside strong leadership skills

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing control effectiveness.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to govern ITSM practices aligned with ITIL best practices. The ideal candidate will have extensive experience in IT operations, governance, and compliance, alongside strong leadership skills.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Partnership with Internal Audit and Security teams
  • Calm credible authority in high-risk forums

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

Tailored Resume

Cover Letter