Enterprise Help Desk (ehd) Agent, Tier 1

Leidos

Lorton, VA, United States
Base: $41,600.00 - $75,200.00; bonus/equity: not s...
Technical support experience
Incident documentation skills
Customer service excellence
The Tier 1 Agent will deliver front line technical support to end users

Job Summary

  • The Tier 1 Agent will deliver front line technical support to end users.
  • This position is a hands-on and mission essential role.
  • Leidos is committed to doing the right thing for customers and communities.

Matching Summary

The Tier 1 Agent will deliver front line technical support to end users.

Salary

Base: $41,600.00 - $75,200.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical support experience
  • Incident documentation skills
  • Customer service excellence

Nice-to-have

  • Strong problem-solving abilities
  • Experience with ticketing systems
  • Team collaboration skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Active DoD Top Secret/SCI clearance
  • 1 year of relevant experience

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter