Job Summary

• Abbott is a global healthcare leader with a portfolio of life-changing technologies, offering career development, excellent benefits including medical coverage and retirement savings, and tuition reimbursement.
• This position leads a team of Customer Service Representatives, requiring training, motivation, and coaching to improve quality and productivity, while overseeing the end-to-end customer journey.
• Key responsibilities include monitoring KPIs, providing coaching, making informed decisions, creating optimized processes, and ensuring compliance with regulatory policies such as HIPAA and FDA regulations.

Matching Summary

Salary

Base: $78,000.00 – $156,000.00; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Key Requirements

• Bachelor's Degree in related field
• Minimum of 6 years of experience
• Supervisory experience
• Master's Degree

Work Rights