Senior Guest Experience Executive

KIZTOPIA SERVICES PTE. LTD.

Singapore, Singapore
Not specified; not specified; medical insurance, o...
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Manage incoming customer enquiries via phone email whatsapp
Coordinate with external vendors for event requirements
Train and certify party masters on hosting standards
** Kiztopia Services Pte. Ltd. is seeking a Senior Guest Experience Executive to enhance their indoor children's playground's event management and guest engagement. The ideal candidate should be highly motivated, creative, and experienced in program management, content creation, and customer service. **

Job Summary

  • The role involves managing all incoming guest enquiries and coordinating complex birthday party events.
  • Employees will train and mentor 'Party Masters' to ensure high-quality service delivery across the playground.
  • The company offers a dynamic working environment with medical insurance, on-job training, and career growth opportunities.

Matching Summary

Match Score: 75

** Kiztopia Services Pte. Ltd. is seeking a Senior Guest Experience Executive to enhance their indoor children's playground's event management and guest engagement. The ideal candidate should be highly motivated, creative, and experienced in program management, content creation, and customer service. **

Salary

Not specified; Not specified; Medical insurance, on job training, career growth

Skills & Requirements

Must-have

  • Manage incoming customer enquiries via phone email WhatsApp
  • Coordinate with external vendors for event requirements
  • Train and certify Party Masters on hosting standards
  • Perform shift schedules during peak periods weekends holidays
  • Process invoices deposits and ensure timely payment collection

Nice-to-have

  • Creative approach to developing engaging event programs
  • Proactive problem-solving in fast-paced environment
  • Strong interpersonal abilities with customer-centric focus
  • Ability to analyze workflows and implement efficiency improvements

Key Requirements

  • Diploma in Hospitality Tourism Business Management or related field
  • Willingness to work weekends public holidays and school holidays
  • Experience coordinating with vendors and managing inventory levels

Work Rights

Not specified

Tailored Resume

Cover Letter