Customer Journey Expert - Working Capital Solutions
ING
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End-to-end responsibility for solutions
Agile way of working
Technical product development and delivery
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ING is seeking a Customer Journey Expert for its Working Capital Solutions team, responsible for managing and delivering product solutions while ensuring alignment with business requirements and regulatory compliance. The position emphasizes collaboration in an Agile environment and offers opportunities for personal growth and a flexible work-life balance.
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Job Summary
As a Customer Journey Expert (CJE) you have an end-to-end responsibility for delivering and managing the solutions in systems, services and channels.
We are building the next generation WCS platform: migrating ING’s WCS functionality to a new platform, that is future proof and that will deliver all the required functionality to the organization.
We want to make sure that it’s possible for you to strike the right balance between your career and your private life.
Matching Summary
Match Score: 75
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ING is seeking a Customer Journey Expert for its Working Capital Solutions team, responsible for managing and delivering product solutions while ensuring alignment with business requirements and regulatory compliance. The position emphasizes collaboration in an Agile environment and offers opportunities for personal growth and a flexible work-life balance.
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Skills & Requirements
Must-have
end-to-end responsibility for solutions
Agile Way of Working
technical product development and delivery
Product Owner role
define and execute user acceptance tests
Risk, Compliance, and Legal stakeholder collaboration
Nice-to-have
entrepreneurial mindset
client focus with delivery power
simplify complexity and drive operational excellence
analytical skills and data-driven decisions
resilience and navigate ambiguity
pro-active, creative, out-of-the-box thinker
open and transparent communicator
energetic and motivating team player
Key Requirements
8 years of working experience
Master's or bachelor's degree
Experience with Trade products (Supply Chain Finance, Receivables Finance or Factoring)
Experience with IT engineers
Experience in implementation of new target architecture/operating model
Experience with ING Agile Way of Working
Experience in product delivery
Excellent written and verbal English communication skills