BBVA is seeking a remote customer service manager (Gestor Remoto) to enhance customer relations and promote banking products through effective communication. The ideal candidate will possess strong interpersonal skills and a commitment to customer satisfaction, while working within a diverse and inclusive corporate culture
Job Summary
The role involves providing personalized remote assistance to clients while identifying opportunities to offer banking products.
Employees are expected to detect dissatisfied customers and implement retention strategies to ensure their continued relationship with the bank.
The position requires active participation in meetings focused on goal planning, retrospective sessions, and continuous training.
Matching Summary
Match Score: 85
BBVA is seeking a remote customer service manager (Gestor Remoto) to enhance customer relations and promote banking products through effective communication. The ideal candidate will possess strong interpersonal skills and a commitment to customer satisfaction, while working within a diverse and inclusive corporate culture.
Skills & Requirements
Must-have
Remote customer service experience
Sales and product offering skills
Digital channel adoption promotion
Customer complaint resolution
Emotional intelligence in calls
Nice-to-have
Multidisciplinary team collaboration
Continuous improvement mindset
Proactive client engagement
Data-driven decision making
Key Requirements
Knowledge of banking products and processes
Ability to work defined availability schedules
Compliance with legal visa/work permit requirements if applicable
Work Rights
Visa/work permit required if outside current country