Pro Experience Manager

Home Depot

Wasilla, Alaska, United States
Pro customer experience management
Store operational processes
Customer service leadership
Pro Experience Managers oversee store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers oversee store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role executes strategies to ensure efficient Pro customer flow, timely deliveries, and accurate order fulfillment.
  • Pro XMs coach and train associates on policies, safety, and customer service, while also performing Manager on Duty responsibilities.

Matching Summary

Pro Experience Managers oversee store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Skills & Requirements

Must-have

  • Pro customer experience management
  • Store operational processes
  • Customer service leadership
  • Inventory on-shelf availability
  • Order accuracy and timeliness
  • Safety procedures enforcement

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Talent acquisition input

Key Requirements

  • 1 year relevant work experience
  • Management of people experience
  • Retail operations experience
  • 18 years of age or older
  • Legally permitted to work in the United States

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter