Regional Cs Operation Manager - Midwest

E80 Group

Chicago, IL, US
Base: $120k - $140k doe; bonus/equity: bonus; bene...
On-site
Customer service team leadership
Technical resource coordination
Cross-functional collaboration
The Regional Customer Service Operation Manager plays a critical role in enhancing customer satisfaction by managing technical resources and coordinating service operations across the Midwest region

Job Summary

  • The Regional Customer Service Operation Manager plays a critical role in enhancing customer satisfaction by managing technical resources and coordinating service operations across the Midwest region.
  • E80 Group offers competitive compensation, including a base salary of $120K - $140K DOE, bonus, and comprehensive benefits such as health, dental, vision insurance, and 401K match.
  • The company fosters a culture of talent development and continuous learning through the E80 World Academy and promotes a dynamic, collaborative team environment aligned with core values of Ethics, Courage, Humility, and Safety.

Matching Summary

The Regional Customer Service Operation Manager plays a critical role in enhancing customer satisfaction by managing technical resources and coordinating service operations across the Midwest region.

Salary

Base: $120K - $140K DOE; Bonus/Equity: Bonus; Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Skills & Requirements

Must-have

  • Customer service team leadership
  • Technical resource coordination
  • Cross-functional collaboration
  • Data analysis and KPI reporting
  • Service operation management
  • Problem-solving for automation systems

Nice-to-have

  • Customer-centric mindset
  • Passion for customer service
  • Collaborative and agile approach
  • Talent development culture
  • Strong communication skills

Key Requirements

  • 7+ years in material handling or robotics customer service
  • Bachelor’s degree in engineering or related field preferred
  • Experience managing cross-functional teams
  • Technical proficiency in automation and control systems
  • Experience with LGV, ASRS, robotic systems
  • CPE, CPS, CMRP Certifications preferred
  • Knowledge of SAP ERP and Salesforce CRM

Work Rights

Not specified

Tailored Resume

Cover Letter