Customer Cares Representative

Lithia & Driveway

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting; b...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Salesforce documentation skills
Lithia & Driveway is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealerships. The role requires strong communication skills and attention to detail, with responsibilities including tracking customer concerns and supporting internal processes

Job Summary

  • This role serves as the key liaison between customers and dealership teams to resolve concerns efficiently.
  • Employees will track and document customer concerns using Salesforce to identify patterns for continuous improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Lithia & Driveway is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealerships. The role requires strong communication skills and attention to detail, with responsibilities including tracking customer concerns and supporting internal processes.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce documentation skills

Nice-to-have

  • Strong critical thinking skills
  • Ability to de-escalate conflicts
  • Solution-oriented mindset

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

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