You will lead the full end-to-end delivery of a complex, multi-workstream transformation spanning contact centre and back office environments
Job Summary
You will lead the full end-to-end delivery of a complex, multi-workstream transformation spanning contact centre and back office environments.
This role offers the opportunity to work with senior leaders, drive measurable outcomes, and deliver lasting impact for clients and customers.
Capita provides a supportive environment with benefits including paid volunteering days, pension, life assurance, flexible leave, and access to employee network groups.
Matching Summary
You will lead the full end-to-end delivery of a complex, multi-workstream transformation spanning contact centre and back office environments.
Skills & Requirements
Must-have
Programme leadership and delivery
Contact centre transformation experience
Cross-functional team leadership
Financial and commercial accountability
Governance and risk management
Stakeholder and client engagement
Nice-to-have
High-performing collaborative culture
Succession planning and capability uplift
Operational and digital enablement
Volunteering and employee network groups
Key Requirements
Significant programme director experience
Proven contact centre and back office transformation