System Support Analyst Ii

Intelerad Medical Systems

Remote
Base: $33.00-38.00 usd ph; bonus/equity: not speci...
On-site
Advanced technical assistance for medical imaging
In-depth problem analysis
Complex technical troubleshooting
The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations

Job Summary

  • The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations.
  • This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels.
  • The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes.

Matching Summary

The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations.

Salary

Base: $33.00-38.00 USD per hour; Bonus/Equity: Not specified; Benefits: Full range of medical, financial, retirement, PTO, and/or other benefits

Skills & Requirements

Must-have

  • Advanced technical assistance for medical imaging
  • In-depth problem analysis
  • Complex technical troubleshooting
  • Subject matter expert
  • Advanced relational database management
  • Network and web protocols
  • Linux operating systems support

Nice-to-have

  • Proactive customer communication
  • Collaborative problem-solving
  • Quickly learn new technologies

Key Requirements

  • 5+ years of technical support experience
  • 3+ years of Tier 2 support experience
  • Bachelor's degree in Computer Science or equivalent work experience
  • Ability to obtain US security clearance

Work Rights

US citizenship required for security clearance

Tailored Resume

Cover Letter