IT Applications Manager (Luxury Retail/ Hospitality)

TECH GRID ASIA PTE. LTD.

Singapore
6+ years applications management experience
2+ years leadership role experience
Erp and pos system support
The role involves leading the end-to-end support for mission-critical applications including ERP, POS, CRM, and E-commerce platforms

Job Summary

  • The role involves leading the end-to-end support for mission-critical applications including ERP, POS, CRM, and E-commerce platforms.
  • Candidates must act as the final escalation point for technical outages to ensure minimal disruption to boutique operations and VIP client journeys.
  • The position requires managing third-party vendor relationships while mentoring a team of support specialists to foster a culture of excellence.

Matching Summary

Match Score: 85

The role involves leading the end-to-end support for mission-critical applications including ERP, POS, CRM, and E-commerce platforms.

Skills & Requirements

Must-have

  • 6+ years Applications Management experience
  • 2+ years leadership role experience
  • ERP and POS system support
  • Incident management and escalation
  • Vendor relationship management

Nice-to-have

  • Luxury retail or hospitality sector background
  • Omnichannel architecture knowledge
  • Empathy and technical curiosity
  • Firefighter mindset with prevention skills
  • Ability to translate tech-speak for stakeholders

Key Requirements

  • More than 6 years in Applications Management
  • At least 2 years in a leadership role
  • Experience in Luxury/Retail/Hospitality sectors preferred

Work Rights

Not specified

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