Provide day to day oversight and support to Fund Administrators while working closely with management to ensure consistent, high quality service delivery
Job Summary
Provide day to day oversight and support to Fund Administrators while working closely with management to ensure consistent, high quality service delivery.
Act as the first point of escalation for team queries, issues, and client‑related escalations and contribute to ad‑hoc projects and tasks as required.
Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
Matching Summary
Provide day to day oversight and support to Fund Administrators while working closely with management to ensure consistent, high quality service delivery.
Skills & Requirements
Must-have
Fund administration experience
Financial services operations role
Client Service Centre experience
High service delivery environment
Attention to detail
Organizational skills
Work under pressure
Prioritize effectively
Problem-solving skills
Analytical skills
Collaborate with business units
Work independently
Work to KPIs
Written and verbal communication
Nice-to-have
Subject matter expert
Service led culture
Resource planning
Work allocation
People management activities
Performance improvement processes
Quality reviews
Coaching and feedback
First point of escalation
Ad-hoc projects
Naturally curious
Positive, adaptable mindset
Professional and positive demeanor
Challenging situations
Key Requirements
Prior experience in fund administration
Prior experience in financial services operations
Previous experience in Client Service Centre
Previous experience in high service delivery environment