Client Success Director (midwest)

marathon.health

Indiana, US
Base: $110,000 - $175,000pyr; bonus/equity: annual...
Not specified (likely hybrid or remote, based on industry norms)
8+ years progressive experience in client success
Proven leadership managing enterprise-level teams
Strong command of healthcare data analytics
Marathon Health is seeking a Client Success Director to lead a team of Account Managers in the Midwest region, focusing on client strategy, team development, and operational execution. The ideal candidate will have extensive experience in client success and healthcare operations, with a strong emphasis on data-driven insights to enhance client relationships and service delivery

Job Summary

  • The Client Success Director serves as a senior strategic advisor providing leadership to a team of Account Managers while driving alignment across client goals and internal operations.
  • This role is responsible for overseeing new client launches, identifying expansion opportunities, and leading revenue growth efforts through upsells and cross-sells within the Midwest region.
  • Marathon Health offers a competitive salary range of $110,000 to $175,000 per year plus an annual incentive for this position eligible for candidates residing in Indiana, Ohio, Michigan, or Kentucky.

Matching Summary

Match Score: 85

Marathon Health is seeking a Client Success Director to lead a team of Account Managers in the Midwest region, focusing on client strategy, team development, and operational execution. The ideal candidate will have extensive experience in client success and healthcare operations, with a strong emphasis on data-driven insights to enhance client relationships and service delivery.

Salary

Base: $110,000 - $175,000/yr; Bonus/Equity: Annual incentive eligible; Benefits: Not specified

Skills & Requirements

Must-have

  • 8+ years progressive experience in client success
  • Proven leadership managing enterprise-level teams
  • Strong command of healthcare data analytics
  • Experience with Salesforce CRM platform
  • Ability to manage complex employer-sponsored healthcare accounts

Nice-to-have

  • Exceptional executive presence and relationship skills
  • Proficiency with Tableau for data visualization
  • Willingness to travel up to 50%
  • Background in broker or consultant experience
  • Demonstrated ability to manage ambiguity in matrixed teams

Key Requirements

  • Bachelor's degree in business or Healthcare Administration
  • 8+ years of progressive experience in client success or healthcare operations
  • Proven track record managing enterprise-level clients
  • Residency in Indiana or Ohio preferred; Michigan/Kentucky open

Work Rights

Not specified

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