Guest Service Agent - Club Lounge

Marriott

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Full time
Process guest check-ins and check-outs
Handle guest requests and concerns
Operate telephone switchboard station
Marriott is seeking a Guest Service Agent for their Club Lounge in Kuala Lumpur, responsible for managing guest check-ins, room assignments, and ensuring a positive guest experience. The role requires no prior experience and offers a chance to be part of a global hospitality team focused on guest satisfaction

Job Summary

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

Matching Summary

Match Score: 85

Marriott is seeking a Guest Service Agent for their Club Lounge in Kuala Lumpur, responsible for managing guest check-ins, room assignments, and ensuring a positive guest experience. The role requires no prior experience and offers a chance to be part of a global hospitality team focused on guest satisfaction.

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Handle guest requests and concerns
  • Operate telephone switchboard station
  • Secure payment and process transactions
  • Maintain professional appearance and conduct

Nice-to-have

  • Create a sense of belonging
  • Deliver meaningful guest experiences
  • Foster positive working relationships
  • Anticipate and address service needs

Key Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required

Work Rights

Not specified

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