Provide elevated technical support and assistance to Zoom’s commercial and consumer customers, ensuring their success with Zoom products and services
Job Summary
Provide elevated technical support and assistance to Zoom’s commercial and consumer customers, ensuring their success with Zoom products and services.
Take ownership of inbound support cases and phone calls, communicate promptly with customers, and maintain proficiency with Zoom products and troubleshooting tools.
Zoom offers a structured hybrid approach, a comprehensive benefits program, and a commitment to fair hiring practices and employee support.
Matching Summary
Provide elevated technical support and assistance to Zoom’s commercial and consumer customers, ensuring their success with Zoom products and services.
Salary
Minimum: $65,400.00; Maximum: $158,700.00; Benefits: Not specified
Skills & Requirements
Must-have
Tier 2 Technical Support
Zoom products and services
video conferencing experience
calendar services integration
externally integrated applications
network and firewall troubleshooting
Nice-to-have
customer success focus
team-oriented environment
adapt to product changes
deliver happiness to customers
Key Requirements
5 - 7 years in a Technical Support role
Extensive video conferencing experience
Experience integrating calendar services
Familiarity with supporting integrated applications