Is Support Specialist

Ochsner Health

Jefferson, US
On-site
Technical troubleshooting skills
Customer service skills
Computer and software proficiency
Ochsner Health is seeking a Support Specialist to provide first-level technical support for hardware and software issues within a healthcare setting. The ideal candidate will possess strong troubleshooting skills, customer service experience, and a high school diploma or an associate's degree

Job Summary

  • This job handles first level problem determination, problem/incident recording, problem resolution and problem escalation for company supported products and services.
  • Responds to telephone calls, email and personnel requests for technical support and supports and maintains user account information including rights, security and systems groups.
  • Provides first-level support for hardware, software or peripheral equipment.

Matching Summary

Match Score: 75

Ochsner Health is seeking a Support Specialist to provide first-level technical support for hardware and software issues within a healthcare setting. The ideal candidate will possess strong troubleshooting skills, customer service experience, and a high school diploma or an associate's degree.

Skills & Requirements

Must-have

  • technical troubleshooting skills
  • customer service skills
  • computer and software proficiency
  • information systems support

Nice-to-have

  • flexible schedule
  • travel between facilities

Key Requirements

  • High school diploma required
  • Associate's degree preferred
  • 2 years information technology experience
  • Associate's degree OR 2 years IT experience

Work Rights

Not specified

Tailored Resume

Cover Letter