El Salvador Customer Service Es

Concentrix

San Salvador, El Salvador
Customer service support
Resolve routine problems
Listen attentively to customer needs
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • listen attentively to customer needs
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt to changes
  • work as team member
  • maintain pleasant tone

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • Ability to effectively communicate
  • Ability to work as team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter